Service Operations Center (SOC) Operator

Petersburg, VA

Full Time

Mid Level

Elite Contracting Group is seeking a SOC Operator to join our Service team.

Benefits and Perks
Elite employees receive above-average pay and access to a comprehensive benefits package including medical, dental, vision, short-term disability, and life insurance. At Elite, we pride ourselves in recognizing each employee is a vital asset to our ability to deliver exceptional service. In our nearly 30 years in business, we have never laid-off employees due to lack of work.

Responsibilities:

Answer incoming service/technician calls
Manage service tickets and follow ups with customers
Communicate with customers verbally and via email
Review, compile, and analyze data
Understand Elite customer contracts
Identify and request materials for service technicians
Complete processes for bill of materials, invoicing, and quality checks
Provide initial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems
Perform other duties as assigned

Minimum Qualifications:

Troubleshooting skills and ability to fully resolve issues
Strong organizational skills and the ability to communicate effectively
Ability to multitask and manage requests with short turnaround times
Have used a major ticketing system to manage support incidents
Helpdesk experience supporting customers or employees in an IT role
Experience working with vendors and help lines resolving issues
One or more industry recognized certifications or equivalent formal training/education
Basic remote troubleshooting, monitoring, and diagnostic tools
Basic computer, hardware, and software support

Physical Requirements:

Must be able to sit for prolonged periods of time
Must be able to stand, walk, and bend

Additional Requirements:

Must possess and maintain a satisfactory background record
Must be available to work assigned shift

Anticipated Hiring Range: $25 - $28 per hour

Elite Contracting Group ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Human Resources.

Elite Contracting Group is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Elite Contracting Group’s employment and personnel practices conform to all applicable federal, state and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.

*Elite Contracting Group does not offer relocation on any of our positions

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